Features

Collaboration

collaborate across devices

Stay connected to everyone and everything with UC-One. UC-One is a collaboration app that lets you call, message, and meet with anyone from any device. It includes full HD video, voice, messaging, desktop sharing, and conferencing in an easy-to-use cloud application that integrates with your other cloud business apps.

Call Recording with AI

Access voice data with call recording. Unlimited playback of your encrypted recordings are available in cloud-based storage for seven years.

Advanced capabilities unlocked with artificial intelligence are designed to help you better understand customer retention and support challenges. Discover trends with text transcription. Quickly identify negative calls and reduce churn risk using sentiment analysis. Receive notifications when calls are rated negatively with intelligent alerting.

CRM Integration

CRM integration desktop app

CRM integration empowers you to get the highest value from Managed Voice unified communications, increasing productivity, improving workflow and increasing data capture across sale and service teams.

Start capturing high-integrity data, streamline common administrative tasks, and improve the customer experience.

Hosted PBX Features List

Products Business Line Basic Seat Premium Seat Add-ons
Unlimited Domestic Long Distance + Canada Yes Yes Yes  
Voicemail   Yes Yes  
Alternate Numbers     Yes  
Anonymous Call Rejection     Yes  
Audio Bridge (up to 25 simultaneous attendees)     Yes  
Authentication Yes Yes Yes  
Auto Attendant       Yes
Automatic Callback     Yes  
Automatic Hold/Retrieve     Yes  
Barge-in Exempt Yes Yes Yes  
Basic Call Logs Yes Yes Yes  
BroadWorks Anywhere     Yes  
Busy Lamp Field     Yes  
Call Center - Basic     Yes  
Call Center - Standard     Yes  
Call Center - Premium       Yes
Call Center - Agent GUI       Yes
Call Center - Supervisor GUI       Yes
Call Center Monitoring     Yes  
Call Forwarding Always Yes Yes Yes  
Call Forwarding Always Secondary Yes Yes Yes  
Call Forwarding Busy Yes Yes Yes  
Call Forwarding No Answer Yes Yes Yes  
Call Forwarding Not Reachable Yes Yes Yes  
Call Forwarding Selective     Yes  
Call Notify     Yes  
Call Recording       Yes
Call Recording with AI       Yes
Call Return Yes Yes Yes  
Call Transfer Yes Yes Yes  
Call Waiting Yes Yes Yes  
Calling Line ID Delivery Blocking Yes Yes Yes  
Calling Name Delivery Yes Yes Yes  
Calling Number Delivery Yes Yes Yes  
Calling Party Category Yes Yes Yes  
Charge Number Yes Yes Yes  
Connected Line Identification Presentation Yes Yes Yes  
Connected Line Identification Restriction Yes Yes Yes  
CRM Integration       Yes
Custom Ringback User     Yes  
Custom Ringback User - Call Waiting     Yes  
Custom Ringback User - Video     Yes  
Customer Originated Trace Yes Yes Yes  
Directed Call Pickup     Yes  
Directed Call Pickup with Barge-in     Yes  
Diversion Inhibitor     Yes  
Do Not Disturb     Yes  
Domestic DID Number Hosting       Yes
Domestic Toll Free Number Hosting       Yes
Executive     Yes  
Executive-Assistant     Yes  
External Calling Line ID Delivery Yes Yes Yes  
Fax Messaging   Yes Yes  
File Sharing     Yes  
Flash Call Hold Yes Yes Yes  
Flexible Seating Guest     Yes  
Group Night Forwarding     Yes  
HD Video & Voice Calling     Yes  
Hoteling Guest     Yes  
Hoteling Host     Yes  
In-Call Service Activation     Yes  
Instant Messaging     Yes  
Integrated IM&P     Yes  
Intercept User Yes Yes Yes  
Internal Calling Line ID Delivery Yes Yes Yes  
IP Fax2Mail – Basic       Yes
IP Fax2Mail – Encrypted       Yes
IP Fax2Mail – Premium       Yes
IP Fax2Mail – Premium Plus       Yes
Last Number Redial Yes Yes Yes  
Microsoft Teams Integration     Yes  
Mobile and Desktop App     Yes  
Multiple Call Arrangement     Yes  
Music On Hold User     Yes  
Personal Assistant     Yes  
Physical Location Yes Yes Yes  
Polycom Phone Services Yes Yes Yes  
Pre-alerting Announcement     Yes  
Presence     Yes  
Priority Alert     Yes  
Privacy Yes Yes Yes  
Push to Talk     Yes  
Receptionist Console     Yes  
Remote Office     Yes  
Screen Sharing     Yes  
Selective Call Acceptance     Yes  
Selective Call Rejection     Yes  
Sequential Ring     Yes  
Shared Call Appearance 10     Yes  
Silent Alerting     Yes  
Simultaneous Ring Personal     Yes  
Six-Way Call     Yes  
Speed Dial 100     Yes  
Stand-Alone Voicemail       Yes
Three-Way Call Yes Yes    
Two-Stage Dialing     Yes  
Virtual On-Net Enterprise Extensions     Yes  
Virtual Meeting Room     Yes  
Visual Voicemail     Yes  
Voicemail to Text Transcription     Yes  

Feature Descriptions

Not all features are listed.

Feature Description
Alternate Numbers Allows a user to have alternate phone numbers and extensions.
Anonymous Call Rejection Allows a user to ignore incoming calls from anonymous callers (those with Calling Line ID Delivery blocked).
Authentication Allows a user to authenticate an IP phone to make calls.
Automatic Callback Allows a user to be notified when a busy line within their group becomes available.
Automatic Hold/Retrieve Causes an incoming call to be automatically put on hold, or causes a held call to be automatically retrieved.
Barge-in Exempt Allows a user to block barge-in attempts from other users with Directed Call Pickup with Barge-in.
Basic Call Logs Allows a user to see the most recently received, missed, or placed calls.
BroadWorks Anywhere Extends your services so you can make and receive calls from any specified fixed phone, mobile phone or soft client just as if it were your primary device.
Receptionist Console An advanced Attendant Console designed to meet the specific needs of an operator including advanced call control, contact directories and phone status.
Busy Lamp Field Allows a user to monitor the phone status of a list of users via an attendant console phone.
Call Center - Basic Call Center - Basic allows the user to be an agent in basic call centers.
Call Center Monitoring Call Center Monitoring allows a supervisor to listen into calls being handled by their agents.
Call Center - Premium Call Center - Premium allows the user to be an agent in any call center type.
Call Center - Standard Call Center - Standard allows the user to be an agent in standard and basic call centers.
Call Forwarding Always Allows a user to forward all calls to a specified phone number.
Call Forwarding Busy Allows a user to forward calls to another phone number when the user's phone is busy.
Call Forwarding No Answer Allows a user to forward calls to another phone number when the user's phone goes unanswered.
Call Forwarding Not Reachable Allows a user to forward calls to another phone number when the user's phone is unreachable.
Call Forwarding Selective Allows a user to forward calls from selected callers to another phone number.
Call Notify Allows e-mail notifications of calls made to the user's phone number.
Call Recording Allows a user to record ingoing or outgoing calls.
Call Return Allows a user to return a call to the last party who called.
Call Transfer Allows a user to transfer call to another phone.
Call Waiting Allows a user to receive an additional call while already in a call.
Calling Line ID Delivery Blocking Allows a user to restrict the public from seeing the user's phone number when making a call.
Calling Name Delivery Allows the calling name to be displayed for external and internal calls.
Calling Number Delivery Allows the calling number to be displayed for external and internal calls.
Calling Party Category Allows a category to be associated with a user. The category is included in the signaling for all outgoing calls.
Charge Number Allows a charge number to be included in user's origination call.
Connected Line Identification Presentation Provides the calling party with the ability to be presented with the identity of the connected party, which may or may not be the dialed party.
Connected Line Identification Restriction Allows a user to restrict their connected identity when receiving a call.
CRM Integration Allows a user to automatically associate calls to CRM contacts, track call data, and quickly access relevant information.
Custom Ringback User Allows a user to configure the ringback played to his callers, based on their phone number, and the time of day.
Custom Ringback User - Call Waiting Allows a user to configure different ringback media played for Call Waiting calls.
Custom Ringback User - Video Adds video support for Custom Ringback User.
Customer Originated Trace Allows a user to originate a trace on the last call received.
Directed Call Pickup Allows user to pick up a call to another group member using a feature access code followed by the extension.
Directed Call Pickup with Barge-in Allows user to pick up or barge-in on a call to another group member using a feature access code followed by the extension.
Diversion Inhibitor Allows a user to inhibit the terminating party's redirection services.
Do Not Disturb Allows a user to restrict all incoming phone calls.
Executive Allows a user to define an assistant pool to answer calls for the user. The executive can also define the call filtering, screening and altering settings.
Executive-Assistant Allows assistant to Opt-in to an Executive’s Assistant pool if enabled. It also provides the assistants the ability to provision the executive’s call filtering, screening and alerting setting on behalf of the executive.
External Calling Line ID Delivery Allows caller ID display for calls external to a group or enterprise.
Fax Messaging Allows fax reception with delivery to an e-mail address.
Flash Call Hold Allows a user to use a flash service for Call Hold.
Group Night Forwarding Allows redirecting calls placed to a user to a specified phone number or SIP-URI. The redirection can be configured manually by the administrator or automatically by a programmed business and holiday hours schedule.
Hoteling Guest Allows a user to associate their service profile with a host user and use the host user’s device as their primary device.
Hoteling Host Designate a user as a host which allows another user with the hoteling guest service to use the host’s device with the guest’s service profile.
In-Call Service Activation Allows BroadWorks users hosted on a TDM system to activate mid-call services.
Integrated IM&P Allows the activation of the Integrated IM&P service hosted on the Messaging server. This enables flow-through provisioning into the Messsaging server.
Intercept User Allows a group administrator to graciously take users out of service by providing callers with informative announcements and options.
Internal Calling Line ID Delivery Allows caller ID display for calls within a group or enterprise.
Last Number Redial Allows a user to access and dial the last dialed number using a feature access code.
Microsoft Teams Integration Allows the user to place internal, external, and outbound calls through UC-One directly from their Microsoft Teams desktop application.
Multiple Call Arrangement Allows a shared call appearance user to have multiple locations in use simultaneously.
Music On Hold User Allows a user to configure his own Music On Hold media.
Physical Location Allows proper support of emergency calling in countries and regions where the location of a user cannot be derived from a user’s phone number.
Polycom Phone Services Integrate BroadWorks services with the Polycom family phone services.
Pre-alerting Announcement Allows a user to configure an announcement to be played to callers before ringing the phone, based on their phone number and time of day.
Priority Alert Allows a user to receive a distinctive ringing pattern or distinctive call waiting tone for selected callers.
Privacy Allows users to set their visibily within an Enterprise or Group
Push to Talk Allows a user to make and selectively receive Push to Talk calls.
Remote Office Allows a user to assign a phone number at a remote site to be the user’s current phone number.
Selective Call Acceptance Allows a user to accept phone calls from selected callers.
Selective Call Rejection Allows a user to reject phone calls from selected callers.
Sequential Ring Allows a user to configure a list of phone numbers to ring sequentially when the incoming call matches the specified criteria.
Shared Call Appearance 10 Allows a user to have up to 10 additional location assignments.
Simultaneous Ring Personal Allows a user to configure secondary phone numbers to ring simultaneously when the user’s primary phone number rings.
Six-Way Call Allows a user to use Six-Way Call conferencing.
Speed Dial 100 Allows a user to program up to 100 speed-calling codes.
Three-Way Call Allows a user to use Three-Way Call conferencing.
Two-Stage Dialing Allows a user access to BroadWorks originating services from their mobile phone.
Virtual On-Net Enterprise Extensions Allows a user to dial off-network numbers via Extension.
Voicemail to Text Transcription When a user receives a voice mail, an e-mail with the voice mail transcription is also sent to the user.