HOSTED PBX FEATURES
Allows a user to have alternate phone numbers and extensions.
PRODUCTS
Business Line
Basic seat
premium Seat
Add-ons
Allows a user to ignore incoming calls from anonymous callers (those with Calling Line ID Delivery blocked).
Allows a user to authenticate an IP phone to make calls.
Allows a user to be notified when a busy line within their group becomes available.
Causes an incoming call to be automatically put on hold, or causes a held call to be automatically retrieved.
Allows a user to block barge-in attempts from other users with Directed Call Pickup with Barge-in.
Allows a user to see the most recently received, missed, or placed calls.
Extends your services so you can make and receive calls from any specified fixed phone, mobile phone or soft client just as if it were your primary device.
Extends your services so you can make and receive calls from any specified fixed phone, mobile phone or soft client just as if it were your primary device.
Allows a user to monitor the phone status of a list of users via an attendant console phone.
Call Center - Basic allows the user to be an agent in basic call centers.
Call Center Monitoring allows a supervisor to listen into calls being handled by their agents.
Call Center - Standard allows the user to be an agent in standard and basic call centers.
Call Center - Premium allows the user to be an agent in any call center type.
Allows a user to forward all calls to a specified phone number.
Allows a user to forward calls to another phone number when the user's phone is busy.
Allows a user to forward calls to another phone number when the user's phone goes unanswered.
Allows a user to forward calls to another phone number when the user's phone is unreachable.
Allows e-mail notifications of calls made to the user's phone number.
Allows a user to record ingoing or outgoing calls.
Allows a user to return a call to the last party who called.
Allows a user to transfer call to another phone.
Allows a user to receive an additional call while already in a call.
Allows a user to restrict the public from seeing the user's phone number when making a call.
Allows the calling name to be displayed for external and internal calls.
Allows the calling number to be displayed for external and internal calls.
Allows a category to be associated with a user. The category is included in the signaling for all outgoing calls.
Allows a charge number to be included in user's origination call.
Provides the calling party with the ability to be presented with the identity of the connected party, which may or may not be the dialed party.
Allows a user to restrict their connected identity when receiving a call.
Allows a user to automatically associate calls to CRM contacts, track call data, and quickly access relevant information.
Allows a user to configure the ringback played to his callers, based on their phone number, and the time of day.
Allows a user to configure different ringback media played for Call Waiting calls.
Adds video support for Custom Ringback User.
Allows a user to originate a trace on the last call received.
Allows user to pick up a call to another group member using a feature access code followed by the extension.
Allows user to pick up or barge-in on a call to another group member using a feature access code followed by the extension.
Allows a user to inhibit the terminating party's redirection services.
Allows a user to restrict all incoming phone calls.
Allows a user to define an assistant pool to answer calls for the user. The executive can also define the call filtering, screening and altering settings.
Allows assistant to Opt-in to an Executive’s Assistant pool if enabled. It also provides the assistants the ability to provision the executive’s call filtering, screening and alerting setting on behalf of the executive.
Allows caller ID display for calls external to a group or enterprise.
Allows a user to restrict all incoming phone calls.
Allows a user to use a flash service for Call Hold.
Allows redirecting calls placed to a user to a specified phone number or SIP-URI. The redirection can be configured manually by the administrator or automatically by a programmed business and holiday hours schedule.
Allows a user to associate their service profile with a host user and use the host user’s device as their primary device.
Designate a user as a host which allows another user with the hoteling guest service to use the host’s device with the guest’s service profile.
Allows BroadWorks users hosted on a TDM system to activate mid-call services.
Allows the activation of the Integrated IM&P service hosted on the Messaging server. This enables flow-through provisioning into the Messsaging server.
Allows a group administrator to graciously take users out of service by providing callers with informative announcements and options.
Allows caller ID display for calls within a group or enterprise.
Allows a user to access and dial the last dialed number using a feature access code.
Allows the user to place internal, external, and outbound calls through UC-One directly from their Microsoft Teams desktop application.
Allows a shared call appearance user to have multiple locations in use simultaneously.
Allows a user to configure his own Music On Hold media.
Allows proper support of emergency calling in countries and regions where the location of a user cannot be derived from a user’s phone number.
Integrate BroadWorks services with the Polycom family phone services.
Allows a user to configure an announcement to be played to callers before ringing the phone, based on their phone number and time of day.
Allows a user to receive a distinctive ringing pattern or distinctive call waiting tone for selected callers.
Allows users to set their visibily within an Enterprise or Group.
Allows a user to make and selectively receive Push to Talk calls.
Allows a user to make and selectively receive Push to Talk calls.
Allows a user to accept phone calls from selected callers.
Allows a user to reject phone calls from selected callers.
Allows a user to configure a list of phone numbers to ring sequentially when the incoming call matches the specified criteria.
Allows a user to have up to 10 additional location assignments.
Allows a user to configure secondary phone numbers to ring simultaneously when the user’s primary phone number rings.
Allows a user to use Six-Way Call conferencing.
Allows a user to program up to 100 speed-calling codes.
Allows a user to program up to 100 speed-calling codes.
Allows a user access to BroadWorks originating services from their mobile phone.
Allows a user to dial off-network numbers via Extension.
When a user receives a voice mail, an e-mail with the voice mail transcription is also sent to the user.
CALL CENTER FEATURES
Unlimited Domestic Long Distance + Canada
Voicemail
Alternate Numbers
Anonymous Call Rejection
Audio Bridge (up to 25 simultaneous
attendees)
Authentication
Auto Attendant
Automatic Callback
Automatic Hold/Retrieve
Barge-in Exempt
Basic Call Logs
BroadWorks Anywhere
Busy Lamp Field
Call Center - Basic
Call Center - Standard
Call Center - Premium
Call Center - Agent GUI
Call Center - Supervisor GUI
Call Center Monitoring
Call Forwarding Always
Call Forwarding Always Secondary
Call Forwarding Busy
Call Forwarding No Answer
Call Forwarding Not Reachable
Call Forwarding Selective
Call Notify
Call Recording
Call Recording with AI
Call Return
Call Transfer
Call Waiting
Calling Line ID Delivery Blocking
Calling Name Delivery
Calling Number Delivery
Calling Party Category
Charge Number
Connected Line Identification Presentation
Connected Line Identification Restriction
CRM Integration
Custom Ringback User
Custom Ringback User - Call Waiting
Custom Ringback User - Video
Customer Originated Trace
Directed Call Pickup
Directed Call Pickup with Barge-in
Diversion Inhibitor
Do Not Disturb
Domestic DID Number Hosting
Domestic Toll Free Number Hosting
Executive
Executive-Assistant
External Calling Line ID Delivery
Fax Messaging
File Sharing
Flash Call Hold
Flexible Seating Guest
Group Night Forwarding
HD Video & Voice Calling
Hoteling Guest
Hoteling Host
In-Call Service Activation
Instant Messaging
Integrated IM&P
Intercept User
Internal Calling Line ID Delivery
IP Fax2Mail - Basic
IP Fax2Mail - Encrypted
IP Fax2Mail - Premium
IP Fax2Mail - Premium Plus
Last Number Redial
Microsoft Teams Integration
Mobile and Desktop App
Multiple Call Arrangement
Music On Hold User
Personal Assistant
Physical Location
Polycom Phone Services
Pre-alerting Announcement
Presence
Priority Alert
Privacy
Push to Talk
Receptionist Console
Remote Office
Screen Sharing
Selective Call Acceptance
Selective Call Rejection
Sequential Ring
Shared Call Appearance 10
Silent Alerting
Simultaneous Ring Personal
Six-Way Call
Speed Dial 100
Stand-Alone Voicemail
Three-Way Call
Two-Stage Dialing
Virtual On-Net Enterprise Extensions
Virtual Meeting Room
Visual Voicemail
Voicemail to Text Transcription
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